Privacy Policy.

Effective date: September 24, 2025
Company: Custom Academics, LLC (“Custom Academics,” “we,” “us,” “our”)
Website: www.customacademics.org (the “Site”)

We value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Site or services. By using the Site or engaging our services, you consent to this policy.

1. Information we collect
- Directly from you: name, email, phone, address, billing information, student academic data, and any information you voluntarily provide through forms, contracts, or portals.
- Automatically: device type, browser, IP address, and site usage via cookies and analytics tools.
- From parents/guardians: if a student is under 18, parents or guardians may provide details about the student’s academics, learning needs, or goals.

2. How we use your information
- To provide tutoring, advising, test prep, and related services.
- To communicate about scheduling, deadlines, billing, and deliverables.
- To personalize support and improve services.
- To process payments and maintain records.
- For legal, regulatory, or compliance purposes.

We do not sell your personal information.

3. Sharing of information
We may share information only with:
- Service providers: scheduling platforms, payment processors, client portals, or other vendors who help us operate.
- Internship/research partners: if you apply for placements, we may share student résumés or materials with hosts—but only with parental/student consent.
- Legal compliance: if required by law, subpoena, or to protect safety. We do not share information with colleges or testing agencies except at your explicit direction.

4. Student confidentiality
All student work, essays, grades, and related data are treated as confidential. We do not disclose them without permission, except where disclosure is required by law or safety concerns.

5. Cookies and analytics
Our Site may use cookies or tracking technologies to improve functionality and analyze use. You can disable cookies in your browser, but some features may not work.

6. Data security
We use commercially reasonable safeguards to protect data. However, no system is fully secure, and we cannot guarantee absolute security.

7. Data retention
We retain information only as long as needed to provide services or meet legal obligations. Afterward, records are securely deleted or anonymized.

8. Your choices
- You may update or correct your contact details at any time.
- Parents/guardians may request access, correction, or deletion of their student’s data.
- You can opt out of marketing emails via the unsubscribe link, though service communications will still be required.

9. Children’s privacy
We do not knowingly collect data directly from children under 13. Parents/guardians must provide information and enter agreements on their child’s behalf.

10. Third-party links
Our Site may link to external websites. We are not responsible for their privacy practices.

11. Changes to this policy
We may update this Privacy Policy at any time. Revisions will be posted with a new effective date.

12. Contact
Custom Academics, LLC
El Granada, California
Phone: 650-207-7967
Email: support@customacademics.org

13. Additional Rights for California and EU Residents
California (CCPA/CPRA)
If you are a California resident, you have the right to:
- Request disclosure of categories and specific pieces of personal information we collect.
- Request deletion of personal information, subject to certain legal and business exceptions.
- Request correction of inaccurate information.
- Opt out of the sale or sharing of personal information (we do not sell personal information).
- Limit the use of sensitive personal information (we do not use sensitive data forcross-context advertising).
- Be free from discrimination for exercising these rights.

To exercise these rights, email support@customacademics.org with “CCPA Request” in the subject line. We will verify your identity before responding. You may also designate an authorized agent to submit requests on your behalf.

European Union (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to:
- Access the personal data we hold about you.
- Request correction, updating, or deletion of your data.
- Object to processing or request that we restrict processing of your data.
- Request data portability (a copy of your data in machine-readable form).
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data protection authority.

Our legal basis for collecting and using personal data depends on the information collected and the specific context, but generally includes:
- Your consent;
- Performance of a contract with you;
- Compliance with legal obligations;
- Legitimate business interests that do not override your rights.

Requests may be submitted to support@customacademics.org with “GDPR Request” in the subject line.